Campaign Data Security and Privacy Statement
The connection between your browser and the Vodafone Hub website uses a technology
called Secure Sockets Layer (SSL). The Vodafone Hub website has been verified by
thawte, a third party
company and leading provider of SSL certificates globally. By using a thawte SSL
Certificate any information you view or submit on this website is encrypted and
protected from unauthorised access. Click on the link below to verify the Vodafone
Hub SSL Certificate.
website is managed on behalf of Vodafone Hutchison Australia by Synchro Marketing
Australia Pty Limited (Synchro Marketing) ABN 33 064655750. At Synchro Marketing
we want your on-line experience to be enjoyable and we take care to respect your
privacy when you visit our website. At all times we seek to act fairly and honestly
in all of our customer transactions. We do this gladly because we know that if you
have a good experience with us, you will want to visit this website again.
The purpose of this policy is to summarise the obligations and principles, which
Synchro Marketing has undertaken in order to control and protect personal and private
information and comply with the following Australia/New Zealand Law:
By using the Vodafone Hub Website you consent to Vodafone Hub using your personal
- Privacy Act 1988 (AU/NZ)
- Privacy Amendment Act 2012 (AU)
- SPAM Act 2003 (AU)
Generally, we use the information we collect about you for two purposes: to facilitate
your participation in Vodafone Hub and to create a better, more personalised experience
for you. Our electronic commerce and privacy standards are derived from the world's
best business practices and we abide by the following principles:
Information Collection and Use
We only collect participant information that is necessary for what we do. When Vodafone
Hutchison registers you with Vodafone Hub and you sign in to the website or access email
communications, you are not anonymous to us.
There are several ways in which we collect personal information. As much as possible,
we will collect your information directly from you by means of registration, completion
of forms, surveys or emails, as part of an order for products or services, enquiries
and in situations in which you have chosen to provide the information to us.
To enable us to successfully manage the Vodafone Hub we may also collect personal
information from Vodafone Hutchison Australia such as your employment details and
performance results. If we collect details about you from someone else, we will,
whenever possible, make sure you know we have done this and why. If at any time
you would like to correct this information, please contact
Where practical, we tell you who we are and what we intend to do with your information
when we receive it. We strive to be open - we will let you know what sort of personal
information we hold, how we collect it, how we use and disclose it, if you want
to know. We also ensure that your personal details are accurate, complete and up-to-date
when we use or collect them through our verification process.
We only collect personal information by lawful and fair means. This means we are
never unreasonably intrusive when it comes to dealing with our participants. In
addition, we limit the collection of sensitive information about participants because,
in general, it is not necessary for what we do.
Vodafone Hub automatically receives and records information from your computer and
browser, including your details, IP address, cookie information, software and hardware
attributes, and the page(s) you access to:
- customise the content you see,
- fulfil your requests for rewards and services,
- provide important notifications and updates,
- improve our services, web site and online experience,
- contact you,
- conduct research,
- provide anonymous reporting for internal use and Vodafone Hutchison Australia.
Information Sharing and Disclosure
We do not rent, sell, or share personal information about you with other people
or non-affiliated companies except to effectively manage the program and provide
products or services you've requested, when we have your permission, or under
the following circumstances:
Generally, we will not transfer personal information to a foreign country. On the
rare occasion we may be required to transfer information to foreign countries, such
as India, for the delivery of our products and services
or required by law.
- We provide the information to trusted partners who work on behalf of or with Synchro
Marketing or Vodafone Hutchison Australia under confidentiality agreements. These
companies may use your personal information to distribute Reward Claims, or personalised
communications. However, these companies do not have any independent right to share
- We respond to subpoenas, court orders, or legal process, or to establish or exercise
our legal rights or defend against legal claims.
Where practical, we will notify and seek inferred or expressed consent from the
individual and ensure the foreign organisation/recipients of the data handle in
accordance with the Australian Privacy Principles (APPs).
Whilst Vodafone Hub will attempt to ensure all data transferred to a third party
and used by a third party is secure, Vodafone Hub cannot be held responsible for
the theft of data by a third party, or the consequences resulting from the loss
of data where that loss is associated with the technical malfunction, tampering
by a third party, viruses, computer bugs, or any action or event beyond the
reasonable control of Vodafone Hub.
Your ability to edit and delete Your Account Information and Preferences
We always provide participants with an opportunity to review and amend any
personal information in our system.
To update your details, please contact Vodafone Payroll (call 02 8579 8759 or
email Payroll@vodafone.com.au). You are welcome to discuss the collection of
personal data and email communication preferences with us at any time. Simply
send an email to info@VodafoneHub.com.au.
We reserve the right to send you certain communications relating to the Vodafone
Hub, such as security and administration messages, that are considered part of
your Vodafone Hub account, without offering you the opportunity to opt-out of
We Provide Essential Online Information
We provide clear, complete and up-to-date information online about our business
and the products and services we offer. This includes how to get in touch with
us. This information helps you to make informed choices. We keep complete and
accurate records of online contracts when you accept one of our offers. Our
system also helps you to keep an accurate record so there is no confusion about
your participation. If you have a problem with any of our goods or services, we
maintain information online about how to make a complaint, obtain redress or
pursue dispute resolution. We have put in place an effective mechanism and
procedure to help you. We can be emailed at info@VodafoneHub.com.au if there is
We Have A Secure System
In this age of internet communication, we have learned that participants require
peace of mind when it comes to the security of their information and online
transactions over the internet. We have taken steps to ensure your personal
information is safe by developing and using a secure server that has the most
up-to-date encryption (decoding) methods.
Your personal information may be stored in hard copy documents, but is generally
stored electronically on Synchro Marketing’s secure system in accordance with
our ISO 27001 Information Security Certified Policies and Procedures.
Synchro Marketing maintains physical security over its paper and electronic data
stores, such as locks and security systems. Synchro also uses computer and
network security technologies such as firewalls, intrusion prevention software,
antivirus software, external email filtering and passwords to control and
restrict access to authorised staff for approved purposes to minimise the risk
of unauthorised access, modification, disclosure, misuse or loss. In addition,
we also take steps to destroy or de-identify information if it is no longer
needed for any purpose.
Whilst Synchro Marketing takes all reasonable steps to secure your personal
information from loss, misuse and unauthorised access, you acknowledge that all
activities in which you intentionally or unintentionally supply information to
the Vodafone Hub carries an inherent risk of loss of, misuse of, or unauthorised
access to such information. Synchro Marketing cannot be held responsible for
such actions where the security of the personal information is not within the
control of the Agency, or where the Agency cannot reasonably prevent such an
Additionally, you acknowledge that the collection and use of your personal
information by authorised Third Parties may be subject to separate privacy
Changes To This Policy
Vodafone Hub may, without notice, change this Policy from time to time for any reason. We ask that you visit this website regularly in order to remain up to date with our current Policy.
Let Us Know What You Think
Privacy is a sensitive issue. At anytime, if you believe we have not adhered to
these principles, please let us know us by e-mail at
and we will make every effort to review and correct the problem. We also welcome
your questions, suggestions and comments about privacy and our Code of Practice.